Setting customer expectations is important. And a big part of good customer service is being able to respond to your customers’ issues quickly and efficiently. It is a huge mistake however, to tell people you’ll get back to them faster than you’re physically able. If you’re the only person doing support, you’re going to have [...]

As more people are selling their products and services over the Internet, the faces of companies are changing. The way people communicate is changing, and of course that means the way people need support, is changing. Take a second to picture who you think a customer support person is. Did you picture someone behind a [...]